À la carte meals conditions

Here's what you need to know when ordering an à la carte meal for your intercontinental flight.

1. À la carte meals

1.1 Against additional payment, KLM offers you the option to select in advance the meal of your choice to be served in Economy Class during the KLM flight. This service is called: ‘à la carte meal’. This additional service is offered during online booking and at your trip overview on KLM.com and the KLM Mobile App. Ordering can be done for most intercontinental flights departing from Amsterdam. Regular free meals are always available. 1.2 The à la carte meals served during the KLM flight may differ in size, taste and appearance from visual and/or textual appearance depicted during ordering. The ingredients may be substituted by equivalent food component without prior notice. 1.3 Once you have ordered your à la carte meal, it is not possible to change or cancel your order. 1.4 It is not possible to combine a à la carte meal with a dietary meal. 1.5 An ingredient list per meal is provided with utmost care. Though, KLM is not responsible for any consequence resulting from intolerance for, or allergies to, any food ingredient. 1.6 KLM’s General Conditions of Carriage are an integral part of these conditions.

2. Requirements and qualifications

2.1 In order to utilize an à la carte meal, you represent and warrant that you possess the legal authority to enter into this agreement and subsequently to be bound by the terms and conditions of this agreement; and 2.2 You further represent that all information supplied by you in order to request an à la carte meal is accurate and that you will not make any speculative, false or fraudulent reservation. You further represent that you will only make reservations for yourself or for another person on whose behalf you are entitled to act, and which person also complies with the requirements set out in paragraph 2.1.

3. Refund

3.1 Should the à la carte meal you ordered not be available, you will be served a regular meal. If we do not serve you the ordered à la carte meal, or if you bought and upgrade to Business Class, you are entitled to a refund representing the amount you paid for the à la carte meal. 3.2 If your flight is rescheduled or rebooked, the catering of your à la carte meal may not be served accordingly. 3.3 You can request a refund by filling out our refund form. 3.4 No refund will be made if you do not meet the above-mentioned criteria.

4. Use of your contact details

4.1 Your name and flight details will be used by KLM Royal Dutch Airlines and KLM Catering services BV for the fulfillment of your order in accordance with the KLM privacy policy. 4.2 If you choose to provide your e-mail address, we may use this to send you a receipt, inform you about the status of your order and ask you to give feedback on the à la carte meal service.